Returns & Exchanges

Returns & Exchanges

 

RETURNS

Our return policy lasts 14 days for online purchases. All sale items are final sale - no returns accepted. If 14 days have passed since you receive the purchase, we cannot offer you a refund or exchange. For online purchases, packages must be postmarked within 14 days from the date your package was first received.

To be eligible for a return, your item must be unworn, unused and in the same condition that you received it with all original tags attached. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days depending on the credit card or bank.

Please contact a Customer Service Representative at (email address of the) with a detailed description of what you want to return or exchange plus your order number and we will get back to you within 24 hours.

Same return/exchange policies apply to gift recipients who would like to return TOMAAS merchandise for refund or an exchange.

Please allow 10 to 12 business days for us to receive and process your return or exchange.


Personalized Items cannot be returned or exchanged.



 

EXCHANGES

Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price.

For online order, please specify the exchange item and the new color / size / style on the return/exchange mail to (email address)

Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.

If you are exchanging an item due to a mistake made by store.tomaas.com or because of quality issues, we will reimburse you with store credit for the shipping costs.

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.

If you have any questions or concerns, please e-mail us at (email address)

 

LOST PACKAGE?

We ship via Colissimo which provide secure and easy trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you.

We cannot be held responsible for packages once proof of delivery is generated.

 

 

RETURNS ARE FREE IN EUROPE

To make a return, simply contact customer service at the following address  (EMAIL) .

You will then receive your return label to stick on your package.

 

 

 

SHIPPING

 

In Europe : 7-9 business days

Overseas : 12-14 business days

 

Due to Covid-19 pandemic the shipping delays may vary.

 

TRACKING YOUR ORDER

Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.

INTERNATIONAL SHIPPING

Regardless of the service you choose, customer is responsible for shipping costs, import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by carrier and are not necessarily guaranteed.